Modernization of theEmergency Call Systems

The comprehensive decommissioning of the classic analog telephone networks (PSTN/POTS) and the shutdown of 2G/3G mobile networks mark a fundamental turning point. This change is far more than a simple hardware replacement—it requires a complete redesign of the security infrastructure.

Emergency Call During Network Shutdown

With BinaStar, secure, reliable, and up-to-date into the future. The clock is ticking!

2G is slowly saying goodbye; 3G PSTN & analog signals. The shutdown of old networks is in full swing. Let's act now!

Aufzug Notruf fru?her und heute-Modernisierung

2021

Completed – Shutdown of 3G/UMTS Germany (June)

2028

2G Shutdown Planned (Telekom & Vodafone) – Planned

2030

Planned – Critical 2G Applications, Vodafone Ends; 6G Starts

2028-2032+

Copper Network to Fiber Optic (no fixed end date) – Ongoing

Emergency Call Requirements

According to DIN EN 81-28, the following information should be available at a minimum for quick help in an emergency:

WHO?

Elevator ID, Serial No.

WHERE?

Location, Address, Access

WHAT?

Emergency Call / Test Call / Malfunction

CONTACT

2-Way Voice Connection

Expensive & Complex

 

  • Many providers offer expensive installation of new hardware (gateway, router, intercom) by elevator technicians.
  • Often not a universal solution—not independent of service providers or elevator manufacturers.
  • Compatibility with the call center not guaranteed—important data is lost during transmission.
  • Silent failures if status messages like emergency battery status are missing.

BinaStar helps with experience & reliability

 

  • Understanding & Transmission of all old and modern
    emergency call transmission protocols
  • Provide all relevant data (according to DIN EN 81-28) for the call center
    for quick assistance
  • Avoidance of expensive hardware upgrades
  • Years of experience for sensitive emergency call communication –
    manufacturer-independent

Prioritized checklist for operators

1. Inventory (Immediate)

Inventory of all analog and 2G/3G-based connections. Identification of systems without native IP capability.

2. Hardware Migration

Conversion to future-proof 4G-LTE gateways (VoIP/SIP-ready) that meet the EN 81-28 requirements for emergency power supply.

3. Connectivity

Use of M2M multi-operator roaming SIM cards to guarantee maximum network availability without the risk of deactivation.

4. Protocol Selection

Preference for open protocols (LACS or MQTT-encapsulated P100) to avoid vendor lock-in and ensure future security.

5. (Optional) Setup of a new control center

New telephone system with redundancy and maximum reliability.

6. Connection to a control center

In the event of an emergency call, all important data packets (audio, information, etc.) arrive at the emergency call center.

7. Handover & Project Review

Ensuring that all relevant information and master data (emergency release instructions, access codes) are digitally available to the emergency call center in the event of an emergency call, according to DIN EN 81-28, VDMA 15324, and TRBS 3121.

Critical vulnerabilities – BinaStar takes care of them!

Loss of mains power supply

While the old landline powered terminal devices directly via the telephone line, IP infrastructures on-site require their own uninterruptible power supply (UPS).

VoIP adapter unreliability

The use of standard routers (e.g., Fritz!Box) as ATAs is unsuitable for security-critical emergency calls. Connection interruptions and latencies are inherent to the system.

DTMF distortion

Identification data via DTMF tones are so heavily distorted in digital networks by lossy codecs (AMR) that the emergency call center can no longer identify the elevator.

Liability risk: "Silent failure"

The most serious risk for operators: Since analog technology has no native line monitoring in IP environments, the elevator suggests operational readiness while the connection is actually dead. This immediately violates EN 81-28, which requires an automatic test alarm every 72 hours. A failure leads to the immediate loss of the operating permit.

Infrastructure comparison between copper and 4G/LTE

Criterion

Power supply

Signalübertragung

Infrastruktur

Resilienz

SIM-Karte

Analoge Kupferleitung (Legacy)

Speisung über das Telefonnetz

Analoge Töne (DTMF)

Physischer Direktanschluss

Anfällig für Erdarbeiten / Kupferdiebstahl

Nicht relevant

4G/LTE-Systeme (Modern)

Backup-Batterien vor Ort zwingend

Paketvermittelte Daten (VoIP/SIP)

Gateway als digitaler Knotenpunkt

Hoch durch Mobilfunk-Redundanz

M2M Multi-Operator Roaming SIM empfohlen

Normative Leitplanken

EN 81-28

Definiert die technischen Mindeststandards für Aufzug-Notrufsysteme:

  • Zwei-Wege-Kommunikation
  • 72h-Testalarm (automatisch)
  • Notstrompufferung: 1h Bereitschaft + 15 Min. Sprechzeit

TRBS 3121 (2025)

Konkretisiert die Betriebssicherheitsverordnung. Zentrale Neuerungen:

  • 12 spezifische Sicht- und Funktionsprüf-Punkte
  • Digitaler Notfallplan pro Anlage verpflichtend
  • „Beauftragte Person” (Aufzugswärter) mit Schulungspflicht
  • Anhang 4: Schnittstelle Aufzug zu Gebäude (Brandschutz)

VDMA 15324

Der „Operational Blueprint” für die Notrufzentrale. Folgende Daten müssen digital vorliegen:

  • Geräte-ID / Fabrik-Nr. (Identifikation)
  • Standort & Gebäudezugang
  • Maschinenraumzugang
  • Notbefreiungsanleitung (anlagenspezifisch)